At Ramyalayana, every piece is carefully checked and packed before it leaves our studio. We aim to make your shopping experience smooth from our studio to your doorstep.
1. Shipping Across India
We offer free shipping across India on all orders.
Orders are delivered within 5–11 business days, including processing and shipping time.
Delivery timelines may vary slightly depending on your location, courier serviceability, weather conditions, public holidays, or other unforeseen circumstances.
2. Order Processing
Once your order is confirmed, we carefully prepare, quality-check and pack your garment before dispatch.
Orders are generally processed within 1–3 business days.
Once your order has been dispatched, you will receive shipping and tracking details.
3. Delivery
Your order will be shipped through our logistics partner, RapidShyp, which provides access to multiple courier partners.
Delivery is available across serviceable PIN codes in India.
The courier partner may vary depending on the destination, serviceability and available shipping options.
4. Order Tracking
Once your order is shipped, you will receive tracking information so you can follow your package until delivery.
If you have any difficulty tracking your order, please contact us at contact@ramyalayan.com with your Order ID.
5. Delivery Delays
While we aim to deliver your order within the stated timeframe, occasional delays may occur due to:
- Weather conditions
- Public holidays
- Courier delays
- Remote or difficult-to-service locations
- Incorrect or incomplete delivery information
- Unforeseen logistical circumstances
If your order is significantly delayed, please contact us and we will assist you.
6. Incorrect Address or Contact Details
Please ensure that your shipping address, phone number and email address are correct before placing your order.
If you notice an error after placing your order, contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
7. Delivery Attempts
Our courier partner may make multiple delivery attempts if you are unavailable at the time of delivery.
Please ensure that someone is available to receive your package at the provided delivery address.
8. Undelivered or Returned Shipments
If an order is returned to us because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated unsuccessful delivery attempts, additional shipping charges may apply if the order needs to be shipped again.
Please contact us at contact@ramyalayan.com for assistance.
9. Damaged Package at Delivery
If your package appears visibly damaged or tampered with at the time of delivery, we recommend recording an unboxing video from the moment the package is received and before opening it.
The video should clearly show:
- The unopened package
- Shipping label
- Package condition
- Opening of the package
- Product received
This may be required as supporting evidence for a damaged-product or incorrect-product claim.
For more information, please refer to our Return & Exchange Policy.
10. Exchange Shipping
For eligible customer-requested exchanges, a ₹199 exchange fee applies.
No exchange fee will be charged when an exchange is required because of:
- A wrong product sent by Ramyalayana
- A damaged product received
- A manufacturing defect
- A missing item or accessory
Any applicable shipping charges for customer-requested exchanges will be communicated before the exchange is processed.
11. Need Help?
For any shipping or delivery-related questions, please contact us:
Email: contact@ramyalayana.com
We’re always happy to help you with your Ramyalayana order.
